Refund policy

Brand By Brand

 

Airthereal Returns & Refunds Policy

 

Return Policy

  • Eligibility for Returns:
    • Products can be returned within 30 days of purchase from our store.
    • Items must be unused, in their original packaging, and include proof of purchase.
  • Return Process:
    • Contact us at info@egardenoasis.com to initiate a return.
    • Provide your order number, product details, and reason for the return.
  • Return Conditions:
    • Returns will not be accepted for items damaged due to improper use or mishandling.
    • Original shipping charges are non-refundable.
  • Shipping Costs for Returns:
    • Customers are responsible for return shipping fees unless the return is due to a defective product or an error on our part.

Refund Policy

  • Refund Eligibility:
    • Refunds are processed for approved returns after we receive and inspect the product.
  • Processing Time:
    • Refunds are issued within 5-7 business days of return approval.
  • Refund Method:
    • Refunds will be credited back to the original payment method.
  • Non-Refundable Items:
    • Items marked as final sale or purchased through a different retailer.

Warranty Policy

  • Warranty Coverage:
    • Airthereal products sold through our store are covered by a 1-year limited warranty for manufacturing defects and issues under normal use.
  • How to Claim Warranty:
    • Contact Airthereal directly at support@airthereal.com for warranty claims.
    • Provide proof of purchase from our store, along with product details and a description of the issue.
  • Support from Us:
    • If you need assistance with the warranty process, our team is here to help guide you. Contact us at info@egardenoasis.com.
  • Exclusions:
    • Warranty does not cover damage caused by improper use, unauthorized repairs, or external factors (e.g., accidents, water damage).

 

GardenTowerProject Returns & Refunds Policy

 

Return Policy

  • Eligibility for Returns:
    • Returns are accepted within 30 days of purchase.
    • Products must be unused, in original packaging, and include proof of purchase.
    • Custom-made or personalized items are not eligible for returns.
  • Return Process:
    • Contact us at info@egardenoasis.com to request a return authorization.
    • Provide your order number and reason for the return.
  • Shipping Costs:
    • Return shipping costs are the responsibility of the customer unless the return is due to a product defect or our error.
  • Condition for Returns:
    • Returns will not be accepted for items damaged due to improper use or assembly.

Refund Policy

  • Refund Eligibility:
    • Refunds are issued for approved returns after inspection of the returned product.
  • Processing Time:
    • Refunds are processed within 5-7 business days after receiving the returned product.
  • Refund Method:
    • Refunds are issued to the original payment method.
  • Non-Refundable Items:
    • Final sale items and items purchased from third-party retailers are not eligible for refunds.

Warranty Policy

  • Warranty Coverage:
    • Garden Tower Project products are covered by a 5-year limited warranty for defects in materials and workmanship under normal use.
  • Exclusions:
    • The warranty does not cover damage due to misuse, neglect, improper assembly, or modifications.
    • Normal wear and tear is not covered.
  • How to Claim Warranty:
    • Contact our support team at info@egardenoasis.com with proof of purchase and a detailed description of the issue.
    • Photos or videos of the defect may be requested to process the claim.
  • Resolution Options:
    • Depending on the nature of the defect, we may repair, replace, or issue a credit for the product at our discretion.

 

Vidaxl Returns & Refunds Policy

 

Return Policy

  • Eligibility for Returns:
    • Products can be returned within 30 days of purchase from our store.
    • Items must be unused, in their original packaging, and include proof of purchase.
  • Return Process:
    • Contact our support team at info@egardenoasis.com to request a return authorization.
    • Provide your order number, product details, and reason for the return.
  • Return Conditions:
    • Products damaged due to misuse, improper assembly, or neglect are not eligible for returns.
  • Shipping Costs:
    • Customers are responsible for return shipping unless the return is due to a defective product or our error.

Refund Policy

  • Refund Eligibility:
    • Refunds are issued for approved returns after we receive and inspect the returned item.
  • Processing Time:
    • Refunds will be processed within 5-7 business days of return approval.
  • Refund Method:
    • Refunds are made to the original payment method.
  • Non-Refundable Items:
    • Final sale items or products purchased through third-party retailers are not eligible for refunds.

Warranty Policy

  • Warranty Coverage:
    • VidaXL products sold through our store are covered by a 2-year standard warranty for defects in materials and workmanship under normal use.
  • How to Claim Warranty:
    • Contact VidaXL support directly at webservice@vidaXL.com to initiate a claim.
    • You’ll need proof of purchase from our store, along with photos or videos of the defect.
  • Support from Us:
    • If you need assistance with the warranty process, our team is happy to guide you. Contact us at info@egardenoasis.com.
  • Warranty Exclusions:
    • Warranty does not cover wear and tear, misuse, improper assembly, or damage caused by external factors (e.g., weather).

 

CrownBees Return & Refund Policy

 

Returns and Refunds:

  • Eligibility: Items must be unused, in their original packaging, and returned within 30 days of purchase.
  • Process: Contact EcoGarden Oasis at info@egardenoasis.com to initiate a return. We’ll provide instructions for returning the item.
  • Refunds: Once the returned item is received and inspected, a refund will be issued to your original payment method.
  • Shipping Costs: Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item sent).

Warranty:

  • Coverage: We offer a one-year warranty on bee houses and accessories against manufacturing defects.
  • Exclusions: The warranty does not cover normal wear and tear, misuse, or accidental damage.
  • Claims: To make a warranty claim, contact EcoGarden Oasis at info@egardenoasis.com with proof of purchase and a description of the issue. Photos of the defect may be requested to process the claim.

 

GreenStalkGarden Returns & Refunds Policy

 

Returns Policy

  • Eligibility: GreenStalk Garden products purchased from EcoGarden Oasis can be returned within 90 days of the delivery date for a full refund or exchange.

  • Non-Returnable Items:

    • Perishable items, such as seeds and fertilizers.

    • Products damaged due to misuse or improper handling.

  • Return Process:

    1. Contact EcoGarden Oasis at info@egardenoasis.com to initiate a return request. Include your order number and details about the return.

    2. Once approved, a FedEx return label will be provided:

      • $20 fee for large boxes (e.g., planters).

      • $10 fee for smaller accessory boxes.

    3. Package the product securely and ship it back using the provided label.

  • Refund Process:

    • Refunds are issued once the returned item is received and inspected.

    • Refunds will be credited to the original payment method.

    • Note: Original shipping fees are non-refundable.

Order Cancellation Policy

  • Orders can be canceled prior to shipping by contacting EcoGarden Oasis at info@egardenoasis.com.

  • If the order has already shipped, you may proceed with the return process after receiving the product.

Warranty Policy

  • Warranty Coverage: GreenStalk Garden planters come with a 5-year warranty against cracking or fading.

  • How to File a Warranty Claim:

    1. Email info@egardenoasis.com with your order number and a clear photo of the damaged part(s).

    2. Once approved, replacement parts will be shipped to you at no cost.

  • Warranty Limitations:

    • Coverage applies to the original purchaser only.

    • Does not cover damage caused by misuse, improper assembly, or natural wear and tear.

Good Ideas Return & Refund Policy

 

Return Policy

Eligibility for Returns:

  • Products can be returned within 30 days of purchase from our store.
  • Items must be unused, in their original packaging, and include proof of purchase.

Return Process:

  1. Contact our support team at info@egardenoasis.com to request a return authorization.
  2. Provide your order number, product details, and reason for the return.
  3. Once approved, you will receive return instructions.

Return Conditions:

  • Products damaged due to misuse, improper assembly, or neglect are not eligible for returns.
  • Returns must be shipped back in original condition to qualify for a refund.

Shipping Costs:

  • Customers are responsible for return shipping unless the return is due to a defective product or an error on our part.

Refund Policy

Refund Eligibility:

  • Refunds are issued for approved returns after we receive and inspect the returned item.

Processing Time:

  • Refunds will be processed within 5-7 business days of return approval.

Refund Method:

  • Refunds are made to the original payment method.

Non-Refundable Items:

  • Final sale items or products purchased through third-party retailers are not eligible for refunds.

Warranty Policy

Warranty Coverage:

  • Good Ideas, Inc. products sold through our store are covered by a 1-year limited warranty against defects in materials and workmanship under normal use.

How to Claim Warranty:

  1. Contact Good Ideas, Inc. directly at support@goodideasinc.com to initiate a claim.
  2. Provide proof of purchase from our store, along with photos or videos of the defect.

Support from Us:

  • If you need assistance with the warranty process, our team is happy to guide you. Contact us at info@egardenoasis.com.

Warranty Exclusions:

  • The warranty does not cover:
    • Normal wear and tear.
    • Misuse, improper assembly, or lack of maintenance.
    • Damage caused by external factors (e.g., extreme weather, accidents).