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Vidaxl Shipping Policy

Order Cancellation Policy

• Eligibility for Cancellation:
  • Orders can be canceled within 24 hours of placement if they have not yet been processed for shipping.
  • To cancel an order, contact our customer support team at info@egardenoasis.com / (307) 429-2517 with your order details.
• Refund for Canceled Orders:
  • A full refund will be issued for eligible cancellations.
  • If the order has already been shipped, the return policy will apply.

Shipping Timelines

• Orders are typically processed within 1-2 business days of being placed, excluding weekends and holidays.
• Once shipped, delivery times are as follows:
  • United States: 3-7 business days
• Shipping times may vary due to peak seasons, holidays, or carrier delays.

Delivery Methods

• We partner with reliable carriers, including FedEx, UPS, and USPS, for fast and secure delivery.
• The carrier selected depends on the size, weight, and destination of the package.
• For remote areas or P.O. Boxes, delivery is completed via USPS.

Package Information

• • VidaXL products are shipped in durable, protective packaging to ensure safe delivery.
  • Depending on your order, items may be shipped in multiple packages.
  • Tracking details for each package will be provided once your order is dispatched.

Airthereal Shipping Policy

Order Cancellation Policy

• Eligibility for Cancellation:
  • Orders can be canceled within 24 hours of placement if they have not yet been processed for shipping.
  • To cancel an order, contact our customer support team at info@egardenoasis.com / (307) 429-2517 with your order details.
• Refund for Canceled Orders:
  • A full refund will be issued for eligible cancellations.
  • If the order has already been shipped, the return policy will apply.

Shipping Timelines

• Orders are typically processed within 24-48 hours of being placed, excluding weekends and holidays.
• Once shipped, delivery times are as follows:
  • United States: 3-5 business days
• Shipping times may vary due to peak seasons or carrier delays.

Delivery Methods

• We work with reliable carriers, including UPS, FedEx, and USPS, to ensure timely and safe delivery.
• Carriers are selected based on the size, weight, and destination of the package.
• For P.O. Boxes, delivery is completed via USPS.

Package Information

• • Airthereal products are shipped in durable, secure packaging to prevent damage during transit.
  • Depending on your order, multiple items may ship in separate packages.
  • Tracking information will be provided for all shipments once your order is dispatched.

 

GardenTowerProject Shipping Policy

Order Cancellation Policy

• Eligibility for Cancellation:
  • Orders can be canceled within 24 hours of placement if they have not yet been processed for shipping.
  • To cancel an order, contact our customer support team at info@egardenoasis.com / (307) 429-2517 with your order details.
• Refund for Canceled Orders:
  • A full refund will be issued for eligible cancellations.
  • If the order has already been shipped, the return policy will apply.

Estimated Shipping Timelines

• Orders are typically processed within 1-2 business days of being placed.
• Once shipped, delivery times are as follows:
  • Continental U.S.: 5-7 business days
  • Alaska, Hawaii, and U.S. Territories: 7-10 business days
• Shipping times may vary during peak seasons or due to carrier delays.

Delivery Methods

• We use reliable carriers such as FedEx for most shipments.
• For P.O. Boxes and remote areas, we utilize USPS.
• For large or heavy items, palletized shipping may be required. If applicable, the carrier will contact you to arrange a delivery date.

Package Information

• • The Garden Tower 2™ ships in a sturdy box, weighing approximately 36 pounds.
  • Depending on your order, items may arrive in separate packages. Tracking information will be provided for all shipments.
  • Ensure someone is available to receive large or heavy items, as additional delivery fees may apply for failed attempts.

GreenStalk Garden Shipping Policy

Shipping Information

• Shipping Locations:

  • EcoGarden Oasis ships GreenStalk Garden products within the continental United States.

  • Currently, we do not ship GreenStalk products to Alaska, Hawaii, or internationally.

• Shipping Carriers:

  • Orders are shipped via reliable carriers, including FedEx and UPS, to ensure fast and secure delivery.

• Shipping Times:

  • Most orders are processed within 1-3 business days.

  • Delivery times vary based on your location but typically range from 3-7 business days after processing.

• Shipping Costs:

  • Standard shipping fees are included in the product price to provide transparency.

  • Expedited shipping is not currently available for GreenStalk Garden products.

Order Tracking

• Once your order is shipped, you will receive a confirmation email with a tracking number.

• Use the provided tracking number to monitor your shipment's progress directly through the carrier's website.

Shipping Issues

• Damaged Items:

  • If your GreenStalk product arrives damaged, please contact us immediately at info@egardenoasis.com with photos of the damage and your order number.

  • We will work with you to resolve the issue promptly by offering a replacement or refund.

• Lost Packages:

  • If your shipment is marked as delivered but you cannot locate it, contact us at info@egardenoasis.com for assistance.

  • We will coordinate with the carrier to resolve the issue.

Order Changes

• Changes to shipping details must be requested before the order is processed. Email info@egardenoasis.com immediately if you need to update your address or cancel the order.