Garden Tower® 2 Premium Caster Wheel Kit (double locking black caster versions)

Heavy-Duty Casters

• 3-inch polyurethane ball-bearing wheels: Smooth-rolling yet highly durable.
• Double-axis brakes: Industry-best braking system for precise locking and control.
• Black-zinc dipped coating: Enhanced weather resistance.
• Load rating: 220 lbs per caster to support the full weight of the Garden Tower® 2.

Precision Steel Support Structure

• Laser-cut from 0.24-inch structural steel: Ensures precision fit and durability.
• Double powder-coated finish: Maximum protection against the elements.
• Optimized stability: Positions casters beyond the center of the tower feet for enhanced stability during movement.

• 1 x Steel Support Structure (laser-cut and double powder-coated)
• 3 x Heavy-Duty Double-Locking Casters (smooth rolling, weather-resistant)
• Complete Set of Zinc-Plated Hardware
• Assembly Instructions (available for download)

• Material: Steel, powder-coated with black-zinc casters
• Wheel Diameter: 3 inches
• Load Capacity: 220 lbs per caster
• Recommended Tools: Small socket set, adjustable crescent wrench
• Assembly Required: Yes

• Download Instructions
• Installation Video
• Caution: Installing this caster kit on a loaded Garden Tower® is inherently dangerous.
• Advisory: Exercise caution when using the Garden Tower® 2 on balconies, decks, rooftops, and similar elevated surfaces.

• Steel Support Structure: Lifetime warranty against mechanical failure, including bending or breaking.
• Casters & Hardware: 3-year warranty covering any issues with bearings, brakes, or wheel integrity.

Return Policy

• Eligibility for Returns:
  • Returns are accepted within 30 days of purchase.
  • Products must be unused, in original packaging, and include proof of purchase.
  • Custom-made or personalized items are not eligible for returns.
• Return Process:
  • Contact us at info@egardenoasis.com to request a return authorization.
  • Provide your order number and reason for the return.
• Shipping Costs:
  • Return shipping costs are the responsibility of the customer unless the return is due to a product defect or our error.
• Condition for Returns:
  • Returns will not be accepted for items damaged due to improper use or assembly.

Refund Policy

• Refund Eligibility:
  • Refunds are issued for approved returns after inspection of the returned product.
• Processing Time:
  • Refunds are processed within 5-7 business days after receiving the returned product.
• Refund Method:
  • Refunds are issued to the original payment method.
• Non-Refundable Items:
  • Final sale items and items purchased from third-party retailers are not eligible for refunds.

Warranty Policy

• Warranty Coverage:
  • Garden Tower Project products are covered by a 5-year limited warranty for defects in materials and workmanship under normal use.
• Exclusions:
  • The warranty does not cover damage due to misuse, neglect, improper assembly, or modifications.
  • Normal wear and tear is not covered.
• How to Claim Warranty:
  • Contact our support team at info@egardenoasis.com with proof of purchase and a detailed description of the issue.
  • Photos or videos of the defect may be requested to process the claim.
• Resolution Options:
  • Depending on the nature of the defect, we may repair, replace, or issue a credit for the product at our discretion.

Additional Notes

• Ensure all product packaging and proof of purchase are retained for warranty and return claims.
• If you have any questions, please contact our customer support team at info@egardenoasis.com.

• • Shipping Policy

    Order Cancellation Policy

    • Eligibility for Cancellation:
      • Orders can be canceled within 24 hours of placement if they have not yet been processed for shipping.
      • To cancel an order, contact our customer support team at info@egardenoasis.com / (307) 429-2517 with your order details.
    • Refund for Canceled Orders:
      • A full refund will be issued for eligible cancellations.
      • If the order has already been shipped, the return policy will apply.

    Estimated Shipping Timelines

    • Orders are typically processed within 1-2 business days of being placed.
    • Once shipped, delivery times are as follows:
      • Continental U.S.: 5-7 business days
      • Alaska, Hawaii, and U.S. Territories: 7-10 business days
    • Shipping times may vary during peak seasons or due to carrier delays.

    Delivery Methods

    • We use reliable carriers such as FedEx for most shipments.
    • For P.O. Boxes and remote areas, we utilize USPS.
    • For large or heavy items, palletized shipping may be required. If applicable, the carrier will contact you to arrange a delivery date.

    Package Information

    • The Garden Tower 2™ ships in a sturdy box, weighing approximately 36 pounds.
    • Depending on your order, items may arrive in separate packages. Tracking information will be provided for all shipments.
    • Ensure someone is available to receive large or heavy items, as additional delivery fees may apply for failed attempts.